title: "Tracking Website Leads and Call Taps" seoTitle: "How Customer Inquiries, Phone Calls, and Directions Are Tracked" description: "Understand lead notifications, email delivery to your inbox, and customer tap events from your website." date: "2026-11-03" screenshot: "/help/read-your-report.webp"

Tracking Website Leads and Call Taps

Every customer site generated by OuttaSite includes built-in conversion tracking that runs without cookies or third-party advertising tags.

1. Instant Email Lead Alerts

When a customer submits your website contact form:

• The lead is saved securely in your database.
• An email alert is dispatched instantly to your registered business email.
• The notification includes the customer's name, phone, email, and requested service details.

2. Click-to-Call and Direction Taps

Mobile visitors frequently tap your phone number or address rather than filling out a form:

• Phone Taps: Each click on your phone number records a call tap event.
• Direction Taps: Clicks on map pins or address links log direction intent.

All tap counts appear directly in your monthly performance summary.